The apollo an itsm case experience simulation game is an intense, one day training in which itil v3 concepts and processes are experienced through. For additional information about bmc education services, please visit us at. Pdf as it service management becomes more and more common in actual it organizations, the need of trained personnel raises sharply. In this training real life situations taken from the apollo mission are simulated. Apollo itsm simulation pink elephant united kingdom. Pdf file 178 kb apollo saturn v postflight trajectory as508, 19700610. Apollo can be used to support many itsm learning initiatives, or a part of an organizational improvement initiative. What i hear i forget, what i see i remember, what i do i understand. Apollo prelaunch mission operations report, 19700331. Bright consulting and gamingworks present a powerful way to enhance the adoption of service management best practices that is both fun and empowering for the it.
Businesslt apollo an itsm case expenencew a gworks h. Helping break down silos, improve team working and collaboration, learning to apply itil theory. The apollo an itsm case experience simulation game is an intense, one day training in which itil concepts and processes are experienced through. Itsm business simulatie game apollo pink elephant.
The apollo flight journal mission documents nasa history. Few other companies can claim to have been instrumental in bringing apollo xiii back safely and to have. In this simulation real life situations taken from the apollo mission are experienced. Learn how to apply itil and it service management itsm processes to a real life situation using the historical events involved in the successful failure story of apollo because of the very handson nature of the workshop, participants have to develop, plan. Pdf simulation of itsm processes as training tool set. In this training, real life situations taken from the apollo mission are simulated. The apollo an itsm case experience simulation game is an intense, oneday training in which itil v3 concepts and processes are experienced through the use of an interactive game. Pdf file 501 kb simulation and analysis of panel separation from the a sm, nasa tn d6087, 197012 pdf file 2.
It chapter apollo an itsm case experience an exiting business simulation to put it service management and itil in practice. Whether you have prior experience of frameworks such as itil or cobit, or are entirely new to itsm, apollo will give you the confidence to make changes that will make you, your team and your entire business more efficient. Pdf as it service management becomes more and more common in actual it organizations, the need of trained. Businesslt apollo an itsm case expenencew a gworks h novation in.
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